Serbella OÜ ( register code: 16596259, address: Vilja 8-6, Võru, 65606, Estonia, email: info@serbella.ee, telefoni nr:  +37256937930) is committed to protecting the privacy of its customers and online store users and has drawn up this privacy policy concerning the collection, use, disclosure, transfer and retention of customers’ personal data.

 

1. Collection and use of personal data

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1.1 We collect personal data through the website in order to provide the service. The personal data we collect and use comprises contact details, specifically the customer’s name, address, phone number and e-mail address.

 

2. Other data

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2.1 We also collect non-personal data, i.e. data which cannot be directly linked to specific persons. Such data includes, for example, the gender, age and location of visitors of the serbella.ee website. We also collect data about how our customers use our website and online store, which is used to identify customer preferences.

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3. Use and amendment of data

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3.1 Personal data is used to manage reservations and information exchange. The customer has the right to change or delete their data by submitting a written application to us.

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3.2 We use collected non-personal data to determine the most relevant services on our website as well as to send newsletters,  discounts and promotions to customers. 

 

4. Protection of personal data

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4.1 Serbella OÜ implements all necessary measures, including both administrative and technical ones, to protect our customers’ personal data. Access to personal data for amendment and processing is only provided to authorised persons.

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4.2 If you suspect that your personal data has been handled contrary to what is described in this privacy policy or there is a risk that your data has been leaked to strangers, notify us immediately. This is the only way we can keep potential damage to a minimum.

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4.3 The customer has the right to demand the termination of the processing of his data, information about the use of the data and the transmission of the data to himself or a third party in a commonly used format. In order to avoid misuse of the customer's data and rights, requests may only be submitted in a form where the applicant's identity can be identified (digitally signed or personally signed at the representative office). We reserve the right to respond to such requests within 30 days.

 

5. Privacy policy terms and conditions and change

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5.1 Serbella OÜ reserves the right to change the terms and conditions of its privacy policy, in which case customers shall be duly notified. If you have questions about our privacy policy, please send an e-mail to info@serbella.ee.

 

6. Cookies

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6.1 In order to offer you the best possible user experience on our website, we use cookies.

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6.2 A cookie is a small text file that is saved on your device when you visit a website.

 

7. What do we use cookies for? 

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7.1 Thanks to the use of cookies, we can offer a better user experience on the website, for example cookies help remember your previous visits and choices made on the website.

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7.2 By using the website, you agree that we use cookies:

– to collect usage habits and statistical data

– to provide better customer service

– to remember user preferences and settings

– to present offers and marketing messages more suitable to the user's needs

– to collect information necessary for website development

– for easier sharing of content on the page on social media

– to provide content through third parties

 

8. What type of cookies do we use?

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8.1 Session cookies

Session cookies, or temporary cookies - are used every time you visit our website and are deleted after closing the web browser. Temporary cookies are used, for example, to remember page options.

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8.2 Persistent cookies

Persistent cookies remain on the user's device even after closing the website. Persistent cookies have different expiration periods and some of them remain on the user's device for days, months or even years. Persistent cookies are used, for example, to remember user preferences.

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8.3 Third-party cookies:

Our page uses third-party cookies for the purpose of providing higher quality content and collecting statistics. You can read the privacy policies and terms of third parties on the cookie manufacturer's page.

List of third-party cookies:

–  You can familiarize yourself with the conditions of Instagram cookies: https://www.instagram.com/policies/cookies/

– You can familiarize yourself with the conditions of Facebook cookies:https://www.facebook.com/policies/cookies/

– You can familiarize yourself with the terms of Google cookies:https://www.google.com/policies/technologies/cookies/

 

9. How to limit the use of cookies and delete them?

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9.1 The user can delete cookies stored on the device and proactively prevent cookies from being stored on his device. To do this, the user needs to change the privacy settings of the web browser. More detailed instructions can be found in the user manual of the web browser.

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9.2 NB! if cookies are blocked, we cannot guarantee the correct functioning of the website.

More information about cookies can be found on the website:http://www.allaboutcookies.org/